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lesson 09 退換貨

getting a refund and exchange

01 what is your refund policy?

你們的退貨流程是什么？

詞組釋義 refund policy 退貨規定, 退款政策

02 do you want a refund or an exchange?

您要退貨還是換貨？

類似表達

do you want to have your money back or exchange the product?

03 i want to change for a new one.

我要換貨。

詞組釋義 change for 交換

04 customers who are not satisfied with the goods can return it and get a full refund.

對商品不滿意的顧客可以退貨，并獲得全額退款。

詞組釋義 a full refund 全額退款，全額償還

05 can you tell me why you ask for a return?

您能告訴我為什么要求退貨嗎？

類似表達

can i have the reason of your return? / may i ask the reason for the return?

06 we claim the return of goods in view of the inferior quality.